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How 8kb Handles Your Personal Data

This privacy policy tells you exactly what data we collect when you open an account, deposit via bKash, Nagad or Rocket, and use the 8kb lobby. Access to our platform and the scope of this policy depend on your local law and eligible region.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device dataYour right to request deletion
8kb How 8kb Handles Your Personal Data
HOW WE PROTECT DATA

Our Approach to Keeping Your Information Safe

Data security at 8kb is handled through a combination of encryption, access controls and regular review of third-party processors. Here is what that means in practice for your account and payment data.

Encrypted Connections

All data sent between your device and our servers — including bKash and Nagad payment references — travels over SSL-encrypted connections. Your mobile browser and the 8kb lobby both enforce this automatically.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand lobby usage patterns. You can adjust cookie preferences through your browser settings; disabling cookies may affect lobby functionality on your device.

Account Access Logs

Every login to your account is timestamped and tied to a device fingerprint. If we detect a login from an unfamiliar location or device, we may ask you to confirm via OTP to the mobile number on your account.

Requesting Your Data

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion where no legal hold applies. Submit requests via live chat or email and we will confirm receipt in writing.

PRIVACY CONTACT PATHS

How to Reach Us About This Policy

If you want to access, correct or delete your personal data, or if you have a question about how a specific piece of information is used, contact our support team directly. We handle data requests separately from general account queries so your request reaches the right person without delay.

Live Chat Open the chat widget inside your account dashboard. Describe your data request clearly — state which data type and what action you need. We aim to acknowledge within one business day.
Email Support Send your written data request to our support address listed in the account help section. Include your registered mobile number so we can match your request to the right account record.
Account Settings Some data corrections — like updating your mobile number linked to bKash or Nagad — can be done directly inside account settings without contacting support. Check the profile section first.

Common Questions About Your Privacy at 8kb

These are the questions we hear most often about how personal data works at 8kb. Each answer is specific to how our account and payment systems actually operate.

We collect your name, mobile number, email and date of birth at registration. Additional identity documents may be requested to verify your account before your first withdrawal is processed.

We store only the transaction reference and wallet number needed to match your deposit or withdrawal. We never store your bKash PIN, Nagad PIN or Rocket password on our servers.

Yes. Contact support via live chat or email with a deletion request. Data subject to a legal or regulatory hold cannot be deleted immediately, but we will tell you which data falls into that category.

Account data is retained while your account is active and for a defined period after closure, as required by applicable rules in your jurisdiction. The exact retention period depends on local law and the data type involved.

We share data only with payment processors like bKash, Nagad and Rocket — strictly what they need to complete your transaction. We do not sell personal data to any third party for marketing or advertising.

Contact us immediately via live chat. Change your password and check the login log in account settings. We can freeze account activity while we investigate and will confirm our findings to you in writing.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.