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What You Need to Know Before You Play

Your access to 8kb depends on the laws that apply in your location and whether your region is eligible. Read these conditions carefully — they set out who can hold an account, how we handle disputes, and what obligations come with using our platform.

Eligibility by local lawAccount holder obligationsJurisdiction-dependent accessbKash, Nagad, Rocket wallet termsDispute and contact process
8kb What You Need to Know Before You Play
ACCOUNT SECURITY PRACTICES

How We Protect Your Account and Data

Security on 8kb works at the account level — your login, your wallet links and your transaction history are each handled under separate access controls. Here is what we do and what you can request.

Data Handling

We collect only what your account needs to function — registration details, wallet identifiers like your bKash or Rocket number, and session activity. No data is sold to third parties.

Cookie Use

Cookies keep your session active and remember your wallet preference between visits. You can clear cookies through your mobile browser settings; doing so will log you out of your current session.

Retention Period

Account and transaction records — including Nagad transfer IDs and bKash reference numbers — are kept for as long as required by the applicable rules in your jurisdiction, then deleted or anonymised.

Change and Access Requests

You can request a copy of your stored data or ask us to correct inaccurate details by writing to us through the in-account contact form. We respond to your registered email address.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account eligibility, a dispute over a transaction, or a request to access your stored data, reach us through one of the channels below. Legal queries require a written record — use email or live chat rather than informal social messages so your request enters our formal review queue.

Email Support Send legal queries, data access requests or account dispute notices by email. Include your registered account details and your bKash or Nagad wallet number so we can locate your records.
Live Chat Open the live chat window inside your account dashboard. State that your query is a legal or account matter and our team will escalate it to the correct review path.
Written Request For formal data retention or deletion requests, submit a written request through the in-account contact form. Responses are sent to your registered email address on file.

Common Legal Questions About Your 8kb Account

These are the questions we get most often about account eligibility, data rights and dispute handling. If your question is not here, use the live chat or email path listed in the contact section above.

Access depends on your local law and the regions we currently support. We do not confirm eligibility on your behalf — check your local rules before opening an account.

We store wallet identifiers and reference numbers for compliance and dispute resolution. Records are retained for the period required by applicable rules in your jurisdiction, then deleted or anonymised.

Yes. Submit a written request through the in-account contact form. We send the response to your registered email address, usually within a reasonable review period.

Use email or the live chat channel and state clearly that your message is a formal dispute. Include your account ID and your Rocket or bKash wallet number so we can locate the relevant transaction records.

The English version governs in all cases. If you have read a paraphrased or translated version elsewhere, the English text here is the one that controls any dispute or interpretation question.

Yes. If a change in the law affecting your location makes your account ineligible, we may restrict access immediately. We aim to notify you by email where practical, but we cannot always do so in advance.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.